Winners of the Client Experience Award for 2019.

Client Experience Award digital badge

Winners of the Client Experience Award for 2019.

We are excited and proud to announce we have won a Client Experience Award for 2019.

Every time a new client visits Michelle Lawley Hair | Beauty an email is sent out asking them for their review of the salon and the services they received. Phorest, our salon software partner monitor the reviews and just 6% of salons in the UK and Ireland win the coveted Client Experience Award. Due to having a consistently high level of five star reviews over the whole year we have won this amazing award.

It is wonderful to have our hard work recognised by the people who mean the most, our customers. We are committed to delivering consistently high standards of treatments and customer care. We are dedicated to improving and growing our services to offer you the latest treatments and techniques. We are passionate about what we do here in salon and strive to be the best.

Here are a few of the testimonials that have led us to achieve the award.

“I have been a client of Laurie’s for some time and find her a competent, conscientious and skilled practitioner, something of a perfectionist, and always pleasant and polite.” Christine

“This was my first visit to this highly rated salon. It’s not hard to see why it is so popular. I’m now the proud owner of a lovely new haircut. All thanks to Jodie!” Jacqui

“Finally I have found a salon that listens and can give me the finish look I asked for. From the moment I sat down I was talked though every step and looked after. Definitely 5 star service.” Michelle

“After being at the same salon for over 20 years, was very nervous on the morning of my appointment. I was made to feel very welcome and Michelle was very attentive so were the rest of her team.Really pleased with my hair ,and have already booked my next appointment, many thanks.” Jan

“Lovely first visit and I will definitely be back nice clean bright and warm with friendly staff.
I came to see Lucy as she had cut my hair before at her last salon and as usual she gave me a fabulous haircut, thank you Lucy.” Julie

“It’s the first time I have visited your salon can’t fault anything all the staff were very polite and the atmosphere was very warm and welcoming.” Jas

“Today was the first I’ve EVER put any colour on my hair. I researched a lot of salons and a lot of colourists and Michelle’s bio was the only one that stood out so I booked! I was NOT disappointed! Michelle made me feel so comfortable and really understood my apprehension. The end result was everything I envisioned it to be. Thanks again Michelle.” Tina

“Danielle was lovely, very professional and friendly. Have had some dubious experiences with other salons but I absolutely love my nails. Will definitely return.” Wendy

“Wouldn’t go to anyone else, Katy has cut and styled my hair for years and I followed her to Michelle Lawley, lovely professional salon and not over priced like some salons.” Karen

“Great service for my first time experience. Courtney was lovely and talked me through everything that she was doing – highly recommend.” Kerry

“Amazing colour, amazing service. As a returning customer I am never going anywhere else. Katy did an amazing job, I felt completely confident putting my hair in her hands and relaxed for the whole of my appointment. I love this salon! ❤️😍😘 Thank you Michelle Lawley Salon, thank you Katy.” Elouise

“Excellent service from Charlie and everyone. All the staff were very friendly and couldn’t do enough for you, nothing was to much trouble. Loved my hair and also impressed by the other services you offer at the salon, I cannot wait to start sampling a few.”  Sharon

“Amazing massage – 45 minutes of pure relaxation and very much needed. Can’t wait to come back (might even treat myself to more treatments sooner!) Thank you so much x” Charlotte


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